Frequently Asked Questions
Everything you need to know about shopping with Splash & Ray
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard shipping within the continental US generally takes 3-7 business days depending on your location.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unused condition. Please visit our Returns Center to initiate a request and receive a prepaid shipping label.
Do you offer international shipping?
Yes, Splash & Ray ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
All Splash & Ray products come with a 1-year limited warranty against manufacturing defects. If you experience an issue, please contact our support team with your order number.